Shipping policy

SHIPPING POLICY

At Verkons, we are committed to delivering your orders quickly, securely, and with care to provide you with an exceptional shopping experience. Below you will find all the details about our shipping process.

CURRENCY NOTICE
All prices, transactions, and shipping details on verkons.com.au are processed in AUD (A$).

SHIPPING FEES
We offer free standard shipping on all orders to addresses within Australia and New Zealand.

- No minimum spend
- No hidden fees
- Dependable delivery you can trust

PROCESSING & DELIVERY TIME
Order Cut-off Time: 5:00 PM AEDT (Melbourne, VIC)
Fulfilment Days: Orders are processed and dispatched Monday to Friday only
Handling Time: Minimum 1 business day, maximum 2 business days (Monday to Friday)
Transit Time: Minimum 3 business days, maximum 10 business days (Monday to Friday)
Total Delivery Time: Most orders arrive within 4-12 business days from order confirmation

Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Note: During peak periods (holidays, sales events, and promotions), delivery times may be slightly extended. If there will be a significant delay in the shipment of your order, we will contact you via email.

PRE-ORDER ITEMS
Pre-order products have a standard processing time of 7-15 business days. Some items require more complex production processes, so processing times may be longer. We will provide an estimated dispatch date at the time of ordering.

If you have a specific event or deadline in mind, we recommend contacting us at support@verkons.com in advance to confirm stock availability and obtain an estimated delivery date.

SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can follow your parcel in real time. Tracking information will be active within 24 hours of dispatch.

If your parcel shows any abnormal or unexpected tracking updates, please contact our customer service team at support@verkons.com and we will liaise with the carrier to assist in tracking your shipment.

SPLIT SHIPMENTS
In some circumstances, your order may be fulfilled across multiple parcels:

1. High Order Volume: If your order contains a large number of items, we may ship them in separate packages to ensure faster processing and minimise the risk of damage in transit.
2. Different Processing Times: If some items in your order require additional preparation time, we may dispatch the ready items first to avoid unnecessary delays.
3. Pre-Order Items: For pre-order items with extended production periods, we may ship in-stock items separately so you can receive them sooner.

If your order is shipped in multiple parcels, tracking numbers for each shipment will be provided once available.

ADDRESS MODIFICATION
If you need to change your delivery address, please contact us at support@verkons.com as soon as possible and before your order has been dispatched.

Once an order has been dispatched, we are unable to change the delivery address. Additional delays may also occur if an invalid or incomplete address is provided at the time of ordering.

CUSTOMS, DUTIES & TAXES
For orders shipped within Australia and New Zealand, standard local taxes and duties apply and are included in the price displayed at checkout.

Verkons is not responsible for any additional customs fees, tariffs, or import duties that may be applied to international orders by the destination country's customs authority. Any such fees are the responsibility of the customer.

DAMAGED OR LOST PARCELS
If your order arrives damaged, please contact our customer service team at support@verkons.com within 7 days of delivery. Please retain all packaging materials and take photographs of the damage before contacting us, as these will be required to lodge a claim with the carrier.

If you believe your parcel has been lost in transit, please contact us within 180 days of placing your order so we can investigate and work towards a resolution.

DELIVERY RESTRICTIONS
We currently deliver to customers in Australia and New Zealand.

We do not ship to PO Boxes, Parcel Lockers, or freight-forwarding addresses.

IMPORTANT NOTES
1. Business days do not include Saturday, Sunday, or public holidays.
2. Delivery time estimates are based on normal operating conditions and are not guaranteed.
3. Shipping methods are subject to change based on carrier availability and operational requirements.
4. Shipping time does not include the order processing and handling period.
5. We will make every effort to deliver your parcel as quickly as possible; however, additional time may be required due to invalid addresses or circumstances outside our control.
6. For any shipping issues, please contact our customer service team within 180 days of placing your order.

CONTACT US
Need help? We're just an email or call away:

Email: support@verkons.com
Phone: +61413766806
Address: 2/8 Stawell St, Mentone Victoria 3194, Australia

Customer Service Hours (AEDT - Melbourne):
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday & Sunday: Closed

We aim to respond to all enquiries within 1 business day (Monday to Friday). Enquiries received on weekends or public holidays will be attended to on the next business day.

For more support, please visit our Contact Us page.